Delete your account
You can request deletion in WayToGo! or contact us without signing in or reinstalling the app.
Delete from the app
- Open Profile → Access.
- Choose the option to delete your account. You may be asked to sign in again to confirm your identity.
- Read the consequences and enter DELETE when requested, then confirm.
Cannot access the app?
Send an email from the address linked to your account to info.waytogo2026@gmail.com, with the subject WayToGo! account deletion. Say that you want to delete your account and associated personal data. We will verify ownership before taking action; do not send your password or an identity document with your initial request.
What happens next?
- Access is disabled and the ordinary personal details in your profile are removed.
- Saved vehicles, route alerts, preferences and eligible profile photos are removed.
- Your affected active journeys and pending or confirmed bookings are cancelled, releasing seats where applicable.
- The text of messages you wrote is replaced with a deleted-account notice. Other participants’ messages remain subject to the retention policy.
What may remain?
Technical account identifiers and shared journey or booking references can remain so that other participants’ history is not damaged. Report evidence and moderation records may be retained with restricted access, including where a case is still open or a documented preservation hold applies. This is not a promise that every linked record disappears immediately.
Closed journeys and related history are normally eligible for cleanup after 12 months from closure and the relevant later activity. Closed support requests are eligible after 6 months; closed reports after 12 months; in-app notifications after 90 days. Active journeys, unresolved booking problems, recent conversations and preservation holds can delay the relevant cleanup. Ordinary photos are removed sooner; photos held as evidence are removed when no longer needed by an open case or preservation hold and no longer used by a profile.
Deletion starts when you confirm in the app. Incomplete background steps are retried by a scheduled process. If an error prevents completion, contact support. Requests sent by email require manual identity checks and handling; they are not completed just by opening your email application.
Read the privacy notice for the full retention explanation and your rights.
Operator and contact
Davide Mauri, an individual, bul. Tsar Boris III, 165, apt. 43, Sofia, 1612, Bulgaria.
Privacy and support: info.waytogo2026@gmail.com.